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The Pristine Pros
The Pristine Pros
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Frequently Asked Questions

Should I clean or replace my roof?


If you see Gloeocapsa Magma (aka black roof fungus or black streaks), moss or lichen then you are in serious need of a cleaning, so long as there's no structural damage like leaks or visible damage there's likely no need to spend $10k+ on replacement when it just needs a soft cleaning. If you decide not to clean it for a fraction of the replacement price its important to remember these funguses are up there feeding on your shingles and weakening them every day its left unchecked. This will eventually shorten the lifespan of your rooftop and lead to bigger problems like leaks, wood rot and also invite unwanted nests, bugs and small animals inside and around your property.



How often should I have my house washed?


With soft washing, siding should stay free and clear of algae for a minimum of 1-2 years if not longer. Traditional pressure washers usually have to clean the siding every season because the underlying root system is not being killed off.



Do you use Eco friendly chemicals when soft washing my exterior?


Absolutely, we use 100% biodegradable cleaning agents. Eco-friendly and environmentally friendly.



Do we need to be home for our estimate?


The majority of the time you do not need to be home. Unless you have locked or gated areas that need to be accessed.



How much does your service cost?


We provide free estimates. Our prices are primarily based on square footage but other variables do affect the pricing and pricing is subject to change.

(i.e.) size of the property, structure or area, time and man power required.

Gutter cleaning - (i.e.) number of stories, sq footage, intricacies & amount of debris. 

House washing - (i.e.) number of stories, sq footage, intricacies, type of siding & level of organic buildup. 

Roof washing - (i.e.) number of stories, sq footage, intricacies, pitch & level of organic buildup. 




What is your time frame for scheduling your services?


Generally, we can schedule your service within 1-2 weeks. Depending on the time of year, we may be able to schedule you sooner.



Do I need to remove things that or on the porch or surrounding the home for power washing service?


We would prefer to have all valuables taken inside or pulled away from the home so our technicians have a clear path to work. If needed, we can help move furniture, wreaths and other items.



What if it is supposed to rain or is raining at the time of my appointment? 


Since we work in Virginia and the weather is sometimes unpredictable, we typically wait until the time of the appointment to decide if the service should be completed or not. House washes can be completed in light to moderate rain,  However, if there is heavy rain or lightning, we will reschedule the appointment depending upon availability.



Are you insured?


Yes, we are fully insured with general liability and our certificate of insurance is available upon request.



Do you offer a satisfaction guarantee?


Yes, if you are not completely satisfied, simply let us know and we will come back and fix the problem. We make it our priority to exceed your expectations. We want to earn loyal, lifetime customers who are confident in referring us to family and friends.


Roof Cleaning, Gutter Cleaning & Pressure Washing Services | Local Experts

Cities and counties we service: Colonial Heights, Chester, Chesterfield, Glen Allen, Henrico, Petersburg, Richmond and surrounding areas.

Zip Codes we service:  23112, 23113, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23232, 23233, 23234, 23235, 23236, 23237, 23238, 23250, 23294, 23298, 23831, 23832, 23834, 23836 

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